Terms of Service

Effective Date: August 1st 2025
Last Updated: August 1st 2025

By accessing or using laneconsulting.co (“Website”), or engaging with Lane Consulting’s services, you agree to the following Terms of Service. Please review these terms carefully.

1. Website Use and Intellectual Property

a. Access and Acceptable Use

You may access and use our Website for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the site in a way that violates laws or regulations.
  • Infringe upon our or any third party’s rights.
  • Interfere with the operation or security of the site.

b. Intellectual Property

All content on this Website, including logos, text, graphics, downloads, and training materials, are owned by Lane Consulting or licensed to us. No content may be copied, modified, reproduced, or distributed without our written permission.

2. Service Scope and Disclaimer

a. Coaching and Consulting Services

Lane Consulting offers executive coaching, team development, change management, and customer insight facilitation. These services are educational and advisory in nature.

b. Professional Limitations

We do not provide legal, financial, accounting, or psychological advice. Clients are encouraged to seek appropriate professional assistance where needed.

c. Results Disclaimer

Client success depends on individual and organizational action. We do not guarantee specific outcomes from using our services.

3. Confidentiality and Ethics

a. Professional Standards

We uphold confidentiality and professionalism in all client interactions. Information shared during coaching, consulting, or training engagements is treated as confidential.

b. Data Handling

Confidential client data, including internal documents or strategic discussions, will never be disclosed to third parties without written client consent, unless required by law.

4. Booking, Refund, and Cancellation Terms

a. Coaching Sessions

  • Sessions may be rescheduled or canceled with 48+ hours’ notice for full credit.
  • Less than 48 hours’ notice incurs a 50% charge of the session cost.

b. Training & Focus Groups

  • Registration may be canceled or transferred with 7+ days’ notice.
  • Refunds (minus administrative fees and travel fees) apply within this window. No refunds within 7 days of the event.

c. Packages

  • Session packages are non-refundable once initiated.
  • Unused sessions may be transferred to another individual with written notice.

5. Focus Group Participation Terms

a. Consent and Privacy

Focus group participants must consent to feedback collection and recording. Participation is voluntary, and responses will be anonymized in reporting unless otherwise stated.

b. Withdrawal

Participants may withdraw from any session without penalty. Any collected data prior to withdrawal may still be used unless a request for deletion is submitted.

6. Change Management Engagement Overview

Lane Consulting guides organizations through complex transformations. Our approach includes:

  • Stakeholder mapping
  • Early and continuous communication
  • Employee and customer inclusion
  • Customized training and reinforcement
  • Progress tracking and adjustment

This methodology supports successful adoption of organizational change.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Lane Consulting is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use our Website or services.

8. Indemnification

You agree to indemnify and hold harmless Lane Consulting, its staff, and affiliates from any claims, damages, or losses related to your use of our services or violations of these Terms.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas and the State of North Carolina. Users in Texas agree to resolve disputes in Bexar County, Texas. Users in North Carolina may alternatively choose to resolve disputes under North Carolina law through appropriate North Carolina courts.

10. Changes to Terms

Lane Consulting reserves the right to revise these Terms of Service at any time. Updates will be posted with the updated date at the top of this document.