Effective Date: August 1st 2025
Last Updated: August 1st 2025
Lane Consulting (“we,” “us,” “our”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website (laneconsulting.co), engage with our services, or communicate with us.
1. Information We Collect
a. Information You Provide to Us
- Contact details (name, email, phone number)
- Company name and job title
- Messages or inquiries submitted via our contact form
- Information provided during coaching sessions, focus groups, or training programs
b. Automatically Collected Information
- IP address, browser type, device information
- Website usage data via cookies and analytics tools (e.g., page visits, time spent)
c. Sensitive Information
Any session notes or focus group data collected are handled with confidentiality and used strictly for service improvement and reporting, with participant consent.
2. How We Use Your Information
We use the collected information to:
- Provide and manage coaching, consulting, and training services
- Communicate with you and respond to inquiries
- Improve our offerings and user experience
- Conduct focus group analysis and summarize customer insights
- Send relevant updates and service information (you may opt out anytime)
3. Sharing Your Information
We do not sell your personal data. Information may be shared with:
- Trusted service providers (e.g., hosting, scheduling, payment processors)
- Legal authorities when required by law
- Business successors (e.g., in case of acquisition) under confidentiality obligations
4. Cookies and Tracking
We use cookies to improve website functionality and analyze traffic. By using our site, you consent to cookie use. You can modify your browser settings to control cookie preferences.
5. Your Rights and Choices
You may:
- Request access to or correction of your personal information
- Ask us to delete your data, where legally permissible
- Unsubscribe from marketing communications
To make a request, email amy@laneconsulting.co.
6. Data Security and Retention
We use industry-standard safeguards to protect your information. Data is retained only as long as necessary to fulfill the purpose or comply with applicable laws.
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.
8. California Privacy Rights (If Applicable)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal data is collected, used, shared, or sold
- The right to delete personal data held by us
- The right to opt out of the sale of personal data (Note: We do not sell your data)
- The right to non-discrimination for exercising CCPA rights
You can submit requests regarding your California privacy rights by contacting us at info@laneconsulting.co.
9. Updates to This Policy
This Privacy Policy may be updated periodically. The revised version will be posted with an updated “Effective Date.”
10. Contact Us
For any questions or concerns about this policy, contact:
Amy Lane
Email: info@laneconsulting.co
